Returns & Refunds

At Lotange, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not, our return policy makes it easy to get the support you need. Here’s how it works:

Timeframe for Returns

You have 7 days from the date of receiving your order to request a return. The item must be returned to us within this timeframe for it to be eligible for a refund or exchange.

Eligibility Criteria

To be eligible for a return, items must be in the condition you received them: unworn, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

Initiate a Return

To initiate a return, please call us at 08164054962. If the return is approved, you will be responsible for sending the item back to us through a carrier of your choice.

Non-Returnable Items

We do not accept returns for certain items like perishable goods, custom products, personal care goods, underwear, lingerie, and jewellery. Hazardous materials, flammable liquids, or gases are also non-returnable.

Damages and Issues

Inspect your order upon receipt and contact us immediately at 08164054962 if the item is defective, damaged, or incorrect. We’ll quickly assess the situation and take necessary actions to resolve it.

Exchanges

To make an exchange, simply return the original item and place a new order for the item you want.

Refunds

Once your return is received and inspected, we’ll notify you via email or phone. If approved, a refund will be issued to your original payment method. Please note that the refund process may take some time, depending on your bank or credit card company.